Phone Call from Homeowner
Use the an informational sheet to ask questions on the phone to get the information needed. Try not to sound like you are not reading from a script but rather hold a conversation and get your questions answered in that manner. Use the same Client Information form every time you get a prospect on the phone, remember be consistent with what you do.
To distinguish between KPO and BPO, it would be better to first have a small brief about what these two terms means.
KPO, abbreviation of Knowledge Process Outsourcing, in literal terms means outsourcing a process which requires processing knowledge in one form or another. Supposing your processes cannot be easily automated, in other words, you require people to think and be proactive on your behalf, rather than simply following a checklist of activities? You will need a much more sophisticated firm to help you, one with a highly skilled team of people, acting upon and processing information of all kinds in order to deliver successful outcomes to you. Such a third party firm processing information for creation/formatting and/or dissemination of information for you is known as Knowledge Processing Outsourcing (‘KPO’).