February 9th, 2008

The Impact Of Collaboration On Productivity

Collaboration is a concept that is more and more used these days in business, public and private space.

Collaboration is a process[1] defined by the recursive interaction of knowledge[2] and mutual learning between two or more people who are working together,[3] in an intellectual endeavor,[4] [5] toward a common goal which is typically creative in nature.[6] Collaboration does not necessarily require leadership and can even bring better results through decentralization and egalitarianism. (1)

What makes collaboration so special and - regarding change – what does it change?

January 18th, 2008

Beyond Customer Service

Talking about customer service with different people will typically provide different views and experiences. That said, customer service is generally considered one of the most significant differentiation factors in a competitive environment. What do we really want to achieve with customer service?


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