February 4th, 2008
How $208 Can Cost You $250,000!
Here’s a true customer dis-service story that happened to me a number of years ago and highlights the value of making sure each of your employees know how to take care of customers. The airline’s name has been changed to Bungle Airline to protect the not so innocent.
The day after the big earthquake here in Seattle about 5 years ago, I had a trip planned with another person to the east coast. It was an important trip that I didn’t want to cancel so I looked on the web and found that due to damage at the airport, my flight had been canceled.